Simple Privacy Notice

Here at Jersey Cares we want to make it easy for you to understand what we do with your information. Jersey Cares, referred to as ‘we’ or ‘us’. You are the Data Subject, which means the information we collect may identify you as an individual.

We collect information from you when you contact us, reply to an advert, engage us to complete a service for you or you supply us with a service. We only collect information needed to contact you, provide our service, send you invoices or pay your invoices. This would normally consist of:

  • Name
  • Contact phone number
  • Email address


For us to keep this information we need a lawful basis. The main basis we reply on is ‘Public Function’, which means we have legal obligation to process your information and pass that information to another appropriate service. ‘Contract’ which means we have entered into an agreement for you to supply us with a service or us to provide you with a service. We can also use ‘Consent’, when you give us permission to contact you about possible services you may be interested in or share your story with others to promote the work our service provides and ‘Legitimate Interest’, which means it will be in our interest to contact you, if you have dealt with un in the past.

If we use Legitimate interest, we will always consider the impact on your rights.

On very rare occasions we will use ‘Vital Interest’, this is when we have an immediate concern for your safety and we need to share the information with other agencies to safeguard your wellbeing.

For Consent, you can withdraw this at any time, by contacting [email protected]. Any communication where we use Legitimate Interest, there will be an unsubscribe button at the bottom on the email. Please use this if you not longer want communication from us.

We only keep your information for as long as we need it, or you consented for us to have it. We have a retention schedule for all the information we hold. You can request a copy of this at any time.

We store your information using our own hard-drives and a Cloud server provided by Office 365, who store information in Europe only. We only transfer information outside Europe, with your explicit consent and to countries who can offer safeguards to protect your information.

Our website uses Cookies. To find out what these are click here.

You have several rights as an individual under the new data protection laws. These rights include:

  • Your right to be informed
  • Your right to access information we hold about you
  • Your right to object to how we process your information
  • Your right to restrict how we process your information
  • Your right to have any inaccurate or incomplete information we have corrected
  • Your right to be forgotten, have all the information we hold about you deleted (this only applies to information we don’t need for any other legal reason)
  • Your right to portability – to have your information moved to another organisation
  • Right to object to automated processing – machines making decisions about you (credit check is the best example)

You can contact us at any time and request the information we hold about you. We will provide this in the first instance free of charge and within 28 days of verifying your identification. If you are not known to us, we will request photographic ID and proof of address. 

If you are not happy with us and want to make a complaint please contact DataProtection@Jerseycares or the Office of the Information Commissioner, Jersey at

If you want more detail about our Privacy Notice click here.