How we’ve Helped

Everything we do is driven by our advocacy work and the priorities of local people with experience of care.

Our vision? That people with experience of care consistently know love, belonging and opportunity.

Our Work

We’re seeing real change, working alongside our many supporters and young people. Here are just some of the areas of work we cover and the activities we’ve been involved in:


We respond to and are in dialogue with the Government of Jersey to ensure the voices of young people with care experience are heard.


In Practice

In 2022 Jersey Government passed a new law, the Children and Young People (Jersey) Law 2022. The law talks about supporting wellbeing for all children and young people. It talks specifically about wellbeing and support for care leavers and children in care – who should provide it and who is entitled to it.


This new law is very important because it will guide how well children and young people are supported and enabled to thrive. The Independent Jersey Care Inquiry (IJCI) said that there needs to be better guidance and legislation about helping children and families early (‘early intervention’).* They noted that in Jersey law this was not in place and recommended that new laws and guidance for the interests, safety and wellbeing of children should be as up to date as possible.


The Government has now made draft guidance to explain to people how to do what the new law says they should do. This includes telling professionals (called ‘providers’ in the law) how to work together and look after the wellbeing of children.


The Government has asked for feedback on this new guidance. Alongside the Jersey Child Care Trust (JCCT) we have written our feedback based on what we have learnt from advocacy and JCCT’s work with families. We have provided feedback on both the law and the guidance recognising that the law is the ‘root’.  You can read our feedback here.


*“There is currently in Jersey no statutory provision in respect of preventative measures, thresholds for intervention, rights and needs of children, all supported by robust practice guidance that assists professionals (social workers, jurists, probation officers and others) in the day-to-day application of the law.” – 2017, Independent Jersey Care Inquiry, 12.50

We were asked to respond to the Government Plan within a short timeframe. Collating responses from young people with experience of care, we were able to share their views, particularly on the proposed reduction in funding for the Care Leavers’ Offer. We’re pleased to say the Care Leavers’ Offer budget was reinstated while the operationalisation of an office of the Public Ombudsman was brought forward by a year to 1st Jan 2022.


Jersey Cares was included in the Government Plan, which secures an independent way for care-experienced people to be heard and for the Government to be held to account. It also highlights that Ministers and senior people in Government recognise the need for independent advocacy.

The Government of Jersey and Children’s Commissioner asked us to produce the Listen Louder report to find out what it would take for care-experienced people in Jersey to be heard. It provided a high-level platform for individuals to get across what they wanted to say and for the Government to respond. What we do, and how we do it, is based on what people told us.


We also held a Listen Louder event in March 2019. Senior civil servants and politicians attended and made commitments to address the issues raised, including the development of entitlements for children in care and care leavers.

During Covid-19, the Government made changes to the law around children’s homes, allowing them to employ unqualified, inexperienced staff, who may not be DBS-checked and for unregulated homes to open. We didn’t believe this was safe and consulted with local people with experience of care and experts in the rights of children in care. You can read our response here.

We campaigned and shared our concerns with politicians and senior civil servants. Within some months, the law was revoked and the safeguards of experienced staff and regulated homes were back in place.

We’ve created links and built relationships with a range of organisations in the UK and elsewhere to learn and share best practice. This included facilitating a number of workshops and calls for the Government of Jersey, alongside people with experience of care, to learn from our peers in Scotland and England where transformative work, driven by lived experience, has been taking place.


Examples include:


Learning how the Scottish Independent Care Review are driving transformation of Scotland’s care of children


A 2-day visit to Leeds to understand how kindness was at the heart of their transformation of Children’s Social Care, and


Learning with Centre of Excellence for Looked After Children in Scotland (Celcis) and the Scottish Independent Care Review about how data can drive much better experiences of education for people in the care system.

We’ve also opened up new channels of communication so that the concerns of care-experienced people can be raised with senior individuals in Jersey.


This includes with the Care of Children in Jersey Review Panel and a range of politicians. We have met for dinner and to deliver presentations so that the lived experience of care is forefront and centre. We are always developing new ways of trying to drive systemic change in Jersey, certain in our belief that the kindness and resources locally can be harnessed to make ‘care’ a healing experience for children which enables them to thrive.


We collaborate with the media to raise awareness, highlight issues in care, and champion the voice of care-experienced people.


In Practice

We worked with a local, online paper, the Bailiwick Express, to create five articles around the lived experience of care, to raise awareness and challenge stigma in the lead up to Care Day. This included advising them on ethical standards; touching on trauma-awareness, anonymity and the importance of not altering pieces written by people based on their own experiences. The authors worked alongside a local writer who was available to offer advice where necessary.


The articles, which were received locally with interest, can be read here.

We coordinated so that local charities could offer support after the BBC Storyville episode on Jersey’s care system (see press release). Several adults with experience of care contacted us afterwards, which led to advocacy work as well as to new local relationships with ‘connectors’. This helped to spread our message to a wider group of care-experienced people, to let them know they can receive advocacy and also campaign for change – and that we can provide the tools and platform to do so.

Mental health

We advocate for care-experienced people to have consistent mental health support to address trauma, increased uncertainty, insecurity, and loss.

In Practice

The Covid-19 lockdown resulted in a serious mental health crisis. Adults went from having access to a consistent professional to a rota of staff seconded from other services. We challenged the Office of the Children’s Commissioner, the Children’s Rights Team and the Corporate Parenting Board on this.


Our advocacy and support (along with others) led to a small pilot scheme. A designated mental health worker was allocated, with a second professional to cover if absent. There’s now a wider reform of mental health support.

Case files 2020

We work with data protection experts and lawyers with the goal that care-experienced young people can access their case files in a well-explained, thoughtful and timely manner. People often want to read their ‘case files’ to fill the gaps in their own life story.

In our experience, requests for case files are often not responded to within the legal timeframe, files are presented out of chronological order and are heavily redacted, and young people don’t receive the emotional support needed to process the information in these documents.


We’ve been working with the wider Jersey Cares network and have met with Children’s Services so that the situation can be resolved and information can be provided to children, families and professionals in a readily understandable format – and for psychological support to be put in place.


We work to avoid children and young people being criminalised and excluded from school wherever possible.

In Practice

We collaborated with the States of Jersey Prison Service to provide advocacy, therapeutic support, access to arts programmes, mentors and more. We have a process with La Moye so that all people with experience of care hear about Jersey Cares. This offer is available to a person when they arrive at La Moye and at each review.


Our advocacy and support (along with others) led to a small pilot scheme. A designated mental health worker was allocated, with a second professional to cover if absent. There’s now a wider reform of mental health support.

We offer advocacy to young people who are sent to Greenfields. In Jersey secure care is used frequently and concerns have been raised by a number of independent bodies about this.


We work with young people directly to ensure that their concerns and needs are heard and also that their rights are upheld.


We collaborate with a range of individuals and organisations to drive systemic change so that rights are routinely upheld.


We advocate for young people to see family members on or off-island and work with young care-experienced parents to explore issues they’d like us to voice.

In Practice

During the Covid-19 lockdown, we advocated for one young person whose brothers and sisters are off-island. This was to ensure that a means was in place for him to continue to see his siblings despite travelling off-island not being an option. We also advocated for a very young child to spend ‘fun’ and ‘normal’ time with his brother, leading to them having much more time together in a ‘normal’ environment.

Housing & entitlements

We advocate for care-experienced young people to have a safe, permanent home, avoid homelessness, and have access to support and financial entitlements.

In Practice

The lack of ‘entitlements’ for children in care and young people transitioning into adult life led to the introduction of the Care Leavers’ Offer. Initially the Offer wasn’t well-promoted and the information provided to care leavers was often incorrect. We raised this persistently with the Office of the Children’s Commissioner and the Children’s Rights team, as well as the Corporate Parenting Board and Children’s Services.


We took individual issues which weren’t resolved over a protracted period – such as university funding and carpets for a home – to the Minister for Children. We also educated people leaving the ‘care system’ about their rights. This led to people writing independently to the relevant service leads and Ministers, articulating the Government’s commitments to them and where these haven’t been met. We, and the young people we work alongside, educated and raised awareness amongst Ministers and officials about the issues.


This led to individuals accessing the promises in the Care Leaver’s Offer, We continue to advocate for this Offer to be well-understood, promoted and resourced so that the Government’s promises can routinely be fulfilled to those who the Independent Jersey Care Inquiry (2017) stated they have ‘singularly failed’.

We’ve worked with several young people who have wanted to move into permanent accommodation or off-island to study. We’ve also raised the issue of care leavers being homeless with the Care Leavers Outcomes Board, leading to it being added as a standing agenda item. Children’s Service now provides data on how many care leavers they’re in touch with who are homeless. The individuals we’ve advocated for now have a secure home.

A recurring theme through advocacy with young adults, and older adults at HMP La Moye, is that when leaving La Moye, there is a lack of accommodation. We worked with people to whom we provide advocacy to create this case study showing systemic issues through individual examples. We then facilitated a workshop for the range of agencies involved in decisions for people leaving HMP La Moye. This led to new relationships, understanding and a number of actions intended to fulfil the Government’s promise of ‘stable homes’ to young ‘care leavers’ leaving HMP La Moye. It is clear through research that stable accommodation reduces the risk of reoffending and enables a person to rebuild a productive life.

You can read more details about our work on our blog.